Email Notifications
Overview
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Key Concepts
- Overview
- Organizations
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- Comments
- In-app Notifications
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Realtime Collaboration
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- Follow Me Mode
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- Live State Sync
- Single Editor Mode
- Video Player Sync
Email Notifications
Miscellaneous
- Migrate From Cord
- Common Integration Questions
Email Notifications
Overview
You can enable email notifications to send out emails whenever you @mention a user in the Comments feature or when another user replies to your comment.
There are two ways to trigger email notifications: Webhooks and SendGrid.
1. Webhooks
To learn how to trigger email notifications via Webhooks please refer here.
2. SendGrid Integration
To enable Email Notifications, go to the Configurations -> Email Service in the Velt Console, or click here.
For SendGrid integration, provide the following details:
- SendGrid API Key
- SendGrid Email Template ID for Comments feature
- ‘From’ Email Address
The ‘From’ Email Address needs to be whitelisted from your SendGrid account or else it will not work.
Email Template Data
The following fields are sent to Sendgrid:
| Field | Type | Description |
|---|---|---|
| firstComment | Comment | First message in the thread. Only Contains commentId, commentText and from properties derived from Comment class. |
| latestComment | Comment | Latest message in the thread that prompted the email. Only Contains commentId, commentText and from properties derived from Comment class. |
| prevComment | Comment | Previous message to the latestMessage. Only Contains commentId, commentText and from properties derived from Comment class. |
| commentsCount | string | Total number of comments in the comment annotation |
| commentsCountMoreThanThree | string | Total number of remaining comments in the comment annotation beyond the three that this payload contains |
| fromUser | User | Action user’s object |
| commentAnnotation | CommentAnnotation | The comment annotation object without the comments field |
| actionType | string | The action that resulted in the notification. You can find the list of action types here |
| documentMetadata | DocumentMetadata | The document metadata object |
These are the older fields that will be deprecated soon. These are already contained in the fields above:
| Field | Type | Description |
|---|---|---|
| message | string | the message of the email |
| messageFromName | string | the name of whoever wrote the message that the email is referencing. If name is not found then it will contain the email. |
| name | string | the name of the person who performed the action that triggered the email. If name is not found then it will contain the email. Sometimes a notification can be triggered without a message. For those cases, you can use this. |
| fromEmail | string | email address of the user who performed the action |
| photoUrl | string | avatar URL of user |
| pageUrl | string | url of the page the comment is on |
| pageTitle | string | title of the web page |
| deviceInfo | Object | contains browser, OS and device info |
| subject | string | subject of the email |
Sample Payload sent to SendGrid
{
"fromName": "Tony via ",
"fromEmail": "noreply@example.com",
"replyTo": "tony@example.com",
"templateId": "d-60ba77a7a42a4e55803487b40982b499",
"toEmail": "jess@example.com",
"properties": {
"message": "@Jess",
"messageFromName": "Tony",
"name": "Tony",
"fromName": "Tony via ",
"fromEmail": "tony@trysnippyly.com",
"photoUrl": "PHOTO_URL",
"pageUrl": "https://example.com/?scommentId=4Fnt7zTvPv9ggE7OOTVG",
"pageTitle": "Example Title",
"deviceInfo": {...},
"subject": "added you to a comment on Example Title",
"actionType": "newlyAdded",
"fromUser": {...}, // User Object
"commentAnnotation": {...}, // CommentAnnotation Object
"commentsCount": 1,
"firstComment": {...}, // Comment Object
"prevComment": {...}, // Comment Object
"commentsCountMoreThanThree": 0,
"latestComment": {...}, // Comment Object
"documentMetadata": {...} // DocumentMetadata Object
}
}
Download Sample Email Template
We have provided this sample HTML email template you can use for your SendGrid email template:
<html lang="en" style="">
<link type="text/css" rel="stylesheet" id="dark-mode-custom-link">
<link type="text/css" rel="stylesheet" id="dark-mode-general-link">
<style lang="en" type="text/css" id="dark-mode-custom-style"></style>
<style lang="en" type="text/css" id="dark-mode-native-style"></style>
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<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Email Template</title>
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<body style="" data-new-gr-c-s-check-loaded="14.1185.0">
<div style="margin:0;background-color:#fcfcfd;padding:0">
<div style="display:none;max-height:0px;overflow:hidden">@here testing here functionality</div>
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width="600">
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style="font-weight:400;text-align:left;padding-left:15px;padding-right:15px;vertical-align:top;border-top:0;border-right:0;border-bottom:0;border-left:0">
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style="padding-bottom:24px;padding-top:24px;width:100%;padding-right:0;padding-left:0">
<div align="center" style="line-height:10px">
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</svg>
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cellpadding="0" cellspacing="0" role="presentation"
style="border-radius:0;color:#000;width:600px;margin:0 auto" width="600">
<tbody>
<tr>
<td class="m_6043557393601287089column m_6043557393601287089column-1"
width="33.333333333333336%"
style="font-weight:400;text-align:left;padding-bottom:5px;padding-top:5px;vertical-align:top;border-top:0;border-right:0;border-bottom:0;border-left:0">
<table class="m_6043557393601287089block-1" width="100%" border="0" cellpadding="0"
cellspacing="0" role="presentation">
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width="33.333333333333336%"
style="font-weight:400;text-align:left;padding-bottom:5px;padding-top:5px;vertical-align:top;border-top:0;border-right:0;border-bottom:0;border-left:0">
<table class="m_6043557393601287089block-1" width="100%" border="0" cellpadding="0"
cellspacing="0" role="presentation">
<tbody>
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<td class="m_6043557393601287089pad">
<div style="font-family:Arial,Helvetica Neue,Helvetica,sans-serif;text-align:center"
align="center">
<img src="{{photoUrl}}"
style="width:120px;height:120px;object-fit:cover;border-radius:60px"
class="CToWUd" data-bit="iit">
</div>
</td>
</tr>
</tbody>
</table>
</td>
<td class="m_6043557393601287089column" width="33.333333333333336%"
style="font-weight:400;text-align:left;padding-bottom:5px;padding-top:5px;vertical-align:top;border-top:0;border-right:0;border-bottom:0;border-left:0">
<table class="m_6043557393601287089block-1" width="100%" border="0" cellpadding="0"
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cellpadding="0" cellspacing="0" role="presentation"
style="border-radius:0;color:#000;width:600px;margin:0 auto" width="600">
<tbody>
<tr>
<td class="m_6043557393601287089column m_6043557393601287089column-1"
width="16.666666666666668%"
style="font-weight:400;text-align:left;padding-bottom:5px;padding-top:5px;vertical-align:top;border-top:0;border-right:0;border-bottom:0;border-left:0">
<table class="m_6043557393601287089block-1" width="100%" border="0" cellpadding="0"
cellspacing="0" role="presentation">
<tbody>
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<td class="m_6043557393601287089pad">
<div></div>
</td>
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</tbody>
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</td>
<td class="m_6043557393601287089column m_6043557393601287089column-2"
width="66.66666666666667%"
style="font-weight:400;text-align:left;padding-bottom:5px;padding-top:5px;vertical-align:top;border-top:0;border-right:0;border-bottom:0;border-left:0">
<table class="m_6043557393601287089heading_block m_6043557393601287089block-1" width="100%"
border="0" cellpadding="0" cellspacing="0" role="presentation">
<tbody>
<tr>
<td class="m_6043557393601287089pad"
style="padding-top:12px;text-align:center;width:100%">
<h1
style="margin:0;color:#141416;direction:ltr;font-family:Arial,Helvetica Neue,Helvetica,sans-serif;font-size:28px;font-weight:700;letter-spacing:normal;line-height:120%;text-align:center;margin-top:0;margin-bottom:0">
<span>{{messageFromName}} mentioned you on <span
style="color:#625df5">{{pageTitle}}</span></span>
</h1>
</td>
</tr>
</tbody>
</table>
</td>
<td class="m_6043557393601287089column" width="16.666666666666668%"
style="font-weight:400;text-align:left;padding-bottom:5px;padding-top:5px;vertical-align:top;border-top:0;border-right:0;border-bottom:0;border-left:0">
<table class="m_6043557393601287089block-1" width="100%" border="0" cellpadding="0"
cellspacing="0" role="presentation">
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<div></div>
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<table align="center" width="100%" border="0" cellpadding="0" cellspacing="0" role="presentation"
style="background-color:#fcfcfd">
<tbody>
<tr>
<td>
<table class="m_6043557393601287089row-content m_6043557393601287089stack" align="center" border="0"
cellpadding="0" cellspacing="0" role="presentation"
style="background-color:#fcfcfd;border-radius:0;color:#000;width:600px;margin:0 auto" width="600">
<tbody>
<tr>
<td class="m_6043557393601287089column m_6043557393601287089column-1" width="100%"
style="font-weight:400;text-align:left;padding-bottom:5px;vertical-align:top;border-top:0;border-right:0;border-bottom:0;border-left:0">
<table class="m_6043557393601287089block-1" width="100%" border="0" cellpadding="0"
cellspacing="0" role="presentation" style="word-break:break-word">
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<td class="m_6043557393601287089pad"
style="padding-bottom:10px;padding-left:10px;padding-right:10px;padding-top:5px">
<div
style="color:#777e90;direction:ltr;font-family:Arial,Helvetica Neue,Helvetica,sans-serif;font-size:16px;font-weight:400;letter-spacing:0;line-height:150%;text-align:center">
<p style="margin:0"><a href="{{pageUrl}}"
style="text-decoration:underline;color:#777e90" rel="noopener"
target="_blank">{{pageUrl}}</a>
</p>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
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cellpadding="0" cellspacing="0" role="presentation"
style="border-radius:0;color:#000;width:600px;margin:0 auto" width="600">
<tbody>
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<td class="m_6043557393601287089column m_6043557393601287089column-1" width="100%"
style="font-weight:400;text-align:left;padding-bottom:12px;padding-left:12px;padding-right:12px;padding-top:12px;vertical-align:top;border-top:0;border-right:0;border-bottom:0;border-left:0">
<table class="m_6043557393601287089block-1" width="100%" border="0" cellpadding="0"
cellspacing="0" role="presentation">
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<td class="m_6043557393601287089pad">
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cellspacing="0" role="presentation" style="background-color:#fcfcfd">
<tbody>
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<td>
<table class="m_6043557393601287089row-content" align="center" border="0" cellpadding="0"
cellspacing="0" role="presentation"
style="background-color:#fff;border-bottom:1px solid #e6e8ec;border-left:1px solid #e6e8ec;border-radius:20px;border-right:1px solid #e6e8ec;border-top:1px solid #e6e8ec;color:#000;width:600px;margin:0 auto"
width="600">
<tbody>
<tr>
<td class="m_6043557393601287089column m_6043557393601287089column-1"
width="16.666666666666668%"
style="font-weight:400;text-align:left;padding-left:24px;vertical-align:middle;border-top:0;border-right:0;border-bottom:0;border-left:0">
<table class="m_6043557393601287089block-1" width="100%" border="0" cellpadding="0"
cellspacing="0" role="presentation">
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<div></div>
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<td class="m_6043557393601287089column m_6043557393601287089column-2"
width="66.66666666666667%"
style="font-weight:400;text-align:left;padding-bottom:24px;padding-top:24px;vertical-align:middle;border-top:0;border-right:0;border-bottom:0;border-left:0">
<table class="m_6043557393601287089heading_block m_6043557393601287089block-1" width="100%"
border="0" cellpadding="0" cellspacing="0" role="presentation">
<tbody>
<tr>
<td class="m_6043557393601287089pad" style="text-align:center;width:100%">
<h2
style="margin:0;color:#23262f;direction:ltr;font-family:Arial,Helvetica Neue,Helvetica,sans-serif;font-size:18px;font-weight:400;letter-spacing:normal;line-height:180%;text-align:center;margin-top:0;margin-bottom:0">
<span>{{message}}</span>
</h2>
</td>
</tr>
</tbody>
</table>
</td>
<td class="m_6043557393601287089column" width="16.666666666666668%"
style="font-weight:400;text-align:left;padding-right:24px;vertical-align:middle;border-top:0;border-right:0;border-bottom:0;border-left:0">
<table class="m_6043557393601287089block-1" width="100%" border="0" cellpadding="0"
cellspacing="0" role="presentation">
<tbody>
<tr>
<td class="m_6043557393601287089pad">
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<table align="center" width="100%" border="0" cellpadding="0" cellspacing="0" role="presentation">
<tbody>
<tr>
<td>
<table class="m_6043557393601287089row-content m_6043557393601287089stack" align="center" border="0"
cellpadding="0" cellspacing="0" role="presentation"
style="border-radius:0;color:#000;width:600px;margin:0 auto" width="600">
<tbody>
<tr>
<td class="m_6043557393601287089column m_6043557393601287089column-1"
width="33.333333333333336%"
style="font-weight:400;text-align:left;vertical-align:middle;border-top:0;border-right:0;border-bottom:0;border-left:0">
<table class="m_6043557393601287089block-1" width="100%" border="0" cellpadding="0"
cellspacing="0" role="presentation">
<tbody>
<tr>
<td class="m_6043557393601287089pad">
<div style="font-family:Arial,Helvetica Neue,Helvetica,sans-serif;text-align:center"
align="center"><img width="20px" align="right"
src="https://ci3.googleusercontent.com/meips/ADKq_Na5Ar6lpj8J11QBnXruiVXOyHIrHcvB96ZKd3ArstcM-s6ykE728bQGkZhA7AiE3rUGviILT9XvMOUCFNyk3zHdfdcen07yk1cPKt6QM6tFGsf2xPE5-tVjw7yxxjGpa040LhIFdkfmQLDOaLp40tNKxfC_O3sFf2IWXOgejd5FxUkPMjhpSeqbsUfQbA=s0-d-e1-ft#https://userimg-assets.customeriomail.com/images/client-env-130244/1708534324378_Devices_01HQ699Q8RBX2NETB0H7ECFBQC.png"
class="CToWUd" data-bit="iit"></div>
</td>
</tr>
</tbody>
</table>
</td>
<td class="m_6043557393601287089column m_6043557393601287089column-2" width="50%"
style="font-weight:400;text-align:left;padding-bottom:5px;padding-top:5px;vertical-align:middle;border-top:0;border-right:0;border-bottom:0;border-left:0">
<table class="m_6043557393601287089block-1" width="100%" border="0" cellpadding="0"
cellspacing="0" role="presentation" style="word-break:break-word">
<tbody>
<tr>
<td class="m_6043557393601287089pad"
style="padding-bottom:20px;padding-left:10px;padding-right:10px;padding-top:20px">
<div
style="color:#515151;direction:ltr;font-family:Arial,Helvetica Neue,Helvetica,sans-serif;font-size:14px;font-weight:400;letter-spacing:0;line-height:120%;text-align:left">
<p style="margin:0"><span style="color:#000101">{{deviceInfo.deviceType}} •
{{deviceInfo.screenWidth}}
x {{deviceInfo.screenHeight}}</span> <span
style="color:#8b8b8b">{{deviceInfo.browserName}}</span></p>
</div>
</td>
</tr>
</tbody>
</table>
</td>
<td class="m_6043557393601287089column" width="16.666666666666668%"
style="font-weight:400;text-align:left;padding-bottom:5px;padding-top:5px;vertical-align:middle;border-top:0;border-right:0;border-bottom:0;border-left:0">
<table class="m_6043557393601287089block-1" width="100%" border="0" cellpadding="10"
cellspacing="0" role="presentation" style="word-break:break-word">
<tbody>
<tr>
<td class="m_6043557393601287089pad">
<div
style="color:#838383;direction:ltr;font-family:Arial,Helvetica Neue,Helvetica,sans-serif;font-size:14px;font-weight:400;letter-spacing:0;line-height:120%;text-align:left">
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<table class="m_6043557393601287089row-10" align="center" width="100%" border="0" cellpadding="0"
cellspacing="0" role="presentation" style="background-color:#fcfcfd">
<tbody>
<tr>
<td>
<table class="m_6043557393601287089row-content m_6043557393601287089stack" align="center" border="0"
cellpadding="0" cellspacing="0" role="presentation"
style="background-color:#fcfcfd;border-left:0 solid #e6e8ec;border-radius:0;border-right:0 solid #e6e8ec;color:#000;width:600px;margin:0 auto"
width="600">
<tbody>
<tr>
<td class="m_6043557393601287089column m_6043557393601287089column-1" width="100%"
style="font-weight:400;text-align:left;vertical-align:top;border-top:0;border-right:0;border-bottom:0;border-left:0">
<table class="m_6043557393601287089button_block m_6043557393601287089block-1" width="100%"
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<tbody>
<tr>
<td class="m_6043557393601287089pad"
style="padding-bottom:35px;padding-left:10px;padding-right:10px;padding-top:12px;text-align:center">
<div align="center"><a href="{{pageUrl}}"
style="text-decoration:none;display:inline-block;color:#fff;background-color:#625df5;border-radius:50px;width:auto;border-top:0 solid transparent;font-weight:700;border-right:0 solid transparent;border-bottom:0 solid transparent;border-left:0 solid transparent;padding-top:16px;padding-bottom:16px;font-family:Arial,Helvetica Neue,Helvetica,sans-serif;font-size:16px;text-align:center;word-break:keep-all"
target="_blank"><span
style="padding-left:24px;padding-right:24px;font-size:16px;display:inline-block;letter-spacing:normal"><span
style="word-break:break-word;line-height:24px">View
the <span class="il">comment</span></span></span></a>
</div>
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</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<table class="m_6043557393601287089row-11" align="center" width="100%" border="0" cellpadding="0"
cellspacing="0" role="presentation">
<tbody>
<tr>
<td>
<table class="m_6043557393601287089row-content m_6043557393601287089stack" align="center" border="0"
cellpadding="0" cellspacing="0" role="presentation"
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width="600">
<tbody>
<tr>
<td class="m_6043557393601287089column m_6043557393601287089column-1" width="100%"
style="font-weight:400;text-align:left;padding-bottom:35px;padding-left:15px;padding-right:15px;padding-top:60px;vertical-align:top;border-top:0;border-right:0;border-bottom:0;border-left:0">
<table class="m_6043557393601287089block-1" width="100%" border="0" cellpadding="0"
cellspacing="0" role="presentation">
<tbody>
<tr>
<td class="m_6043557393601287089pad">
<div align="center">
<table border="0" cellpadding="0" cellspacing="0" role="presentation"
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<tbody>
<tr>
<td style="font-size:1px;line-height:1px;border-top:1px solid #d9d9d9">
<span> </span>
</td>
</tr>
</tbody>
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</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<table class="m_6043557393601287089row-12" align="center" width="100%" border="0" cellpadding="0"
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<tbody>
<tr>
<td>
<table class="m_6043557393601287089row-content m_6043557393601287089stack" align="center" border="0"
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<tbody>
<tr>
<td class="m_6043557393601287089column m_6043557393601287089column-1" width="100%"
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<td class="m_6043557393601287089pad"
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