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Email Notifications

You can enable email notifications to send out emails whenever you @mention a user in the Comments feature or when another user replies to your comment.

To enable Email Notifications go to the Configurations -> Email Service in the Velt Console, or click here

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Default Emails vs SendGrid

By default, emails will be sent from a Velt email address. If you wish to use your own Sendgrid account, you can do so.

To enable Sendgrid, please enter your:

  • SendGrid API Key
  • SendGrid Email Template ID for Comments feature
  • ‘From’ Email Address
The ‘From’ Email Address needs to be whitelisted from your SendGrid account or else it will not work.

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Email Template Data

The following fields will be injected by Velt to your Email Template:

FieldTypeDescription
messagestringthe message of the email
messageFromNamestringthe name of whoever wrote the message that the email is referencing
namestringthe name of the person who took an action that triggered the email
fromEmailstringemail the message was sent from
photoUrlstringavatar URL of user
pageUrlstringurl of the page the comment is on
pageTitlestringtitle of the web page
deviceInfoObjectcontains browser, OS and device info
subjectstringsubject of the email

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Sample Email Template

We have provided this sample HTML email template you can use for your SendGrid email template:

<!DOCTYPE html><html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" lang="en"><head><title></title><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="viewport" content="width=device-width,initial-scale=1"><!--[if mso]><xml><o:OfficeDocumentSettings><o:PixelsPerInch>96</o:PixelsPerInch><o:AllowPNG/></o:OfficeDocumentSettings></xml><![endif]--><!--[if !mso]><!--><link href="https://fonts.googleapis.com/css?family=Lato" 
rel="stylesheet" type="text/css"><!--<![endif]--><style>
*{box-sizing:border-box}body{margin:0;padding:0}a[x-apple-data-detectors]{color:inherit!important;text-decoration:inherit!important}#MessageViewBody a{color:inherit;text-decoration:none}p{line-height:inherit}.desktop_hide,.desktop_hide table{mso-hide:all;display:none;max-height:0;overflow:hidden}.image_block img+div{display:none} @media (max-width:620px){.row-6 .column-2 .block-1.button_block .alignment a,.row-6 .column-2 .block-1.button_block .alignment div,.row-8 .column-2 .block-1.button_block .alignment a,.row-8 .column-2 .block-1.button_block .alignment div,.row-9 .column-2 .block-1.button_block .alignment a,.row-9 .column-2 .block-1.button_block .alignment div{display:inline-block!important}.row-content{width:100%!important}.mobile_hide{display:none}.stack .column{width:100%;display:block}.mobile_hide{min-height:0;max-height:0;max-width:0;overflow:hidden;font-size:0}.desktop_hide,.desktop_hide table{display:table!important;max-height:none!important}.row-3 .column-2 .block-1.heading_block h2,.row-4 .column-2 .block-1.heading_block h3,.row-6 .column-1 .block-1.heading_block h1,.row-6 .column-2 .block-1.button_block .alignment,.row-7 .column-1 .block-1.heading_block h1,.row-7 .column-2 .block-1.heading_block h1,.row-8 .column-1 .block-1.heading_block h1,.row-8 .column-2 .block-1.button_block .alignment,.row-9 .column-1 .block-1.heading_block h1,.row-9 .column-2 .block-1.button_block .alignment{text-align:center!important}.row-3 .column-2 .block-1.heading_block td.pad{padding:10px 0 5px!important}.row-2 .column-1 .block-2.heading_block td.pad{padding:15px 20px 25px!important}.row-6 .column-1 .block-1.heading_block td.pad,.row-7 .column-1 .block-1.heading_block td.pad,.row-8 .column-1 .block-1.heading_block td.pad{padding:20px 0 10px 10px!important}.row-7 .column-2 .block-1.heading_block td.pad{padding:0 0 20px 10px!important}.row-5 .column-1 .block-1.button_block td.pad,.row-6 .column-2 .block-1.button_block td.pad,.row-8 .column-2 .block-1.button_block td.pad{padding:0 10px 10px!important}.row-5 .column-1 .block-1.button_block a span,.row-5 .column-1 .block-1.button_block div,.row-5 .column-1 .block-1.button_block div span{font-size:15px!important;line-height:1.5!important}.row-4 .column-2 .block-1.heading_block td.pad{padding:0 15px 15px!important}.row-9 .column-1 .block-1.heading_block td.pad{padding:20px 0 0 10px!important}.row-6 .column-2 .block-1.button_block a span,.row-6 .column-2 .block-1.button_block div,.row-6 .column-2 .block-1.button_block div span,.row-8 .column-2 .block-1.button_block a span,.row-8 .column-2 .block-1.button_block div,.row-8 .column-2 .block-1.button_block div span,.row-9 .column-2 .block-1.button_block a span,.row-9 .column-2 .block-1.button_block div,.row-9 .column-2 .block-1.button_block div span{line-height:2!important}.row-9 .column-2 .block-1.button_block td.pad{padding:0 10px 20px!important}.row-3 .column-1,.row-7 .column-1{padding:5px 15px 0!important}.row-4 .column-1{padding:0 15px 20px!important}.row-5 .column-1{padding:20px 15px 10px!important}.row-6 .column-1{padding:25px 15px 5px!important}.row-8 .column-1,.row-9 .column-1{padding:5px 15px!important}.row-10 .column-1{padding:25px 15px!important}.row-11 .column-1{padding:20px 0 5px!important}}
</style></head><body style="background-color:#fcfaff;margin:0;padding:0;-webkit-text-size-adjust:none;text-size-adjust:none"><table class="nl-container" width="100%" border="0" cellpadding="0" cellspacing="0" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0;background-color:#fcfaff"><tbody><tr><td><table class="row row-1" align="center" width="100%" border="0" cellpadding="0" cellspacing="0" role="presentation" 
style="mso-table-lspace:0;mso-table-rspace:0;background-color:#fcfcfd"><tbody><tr><td><table class="row-content stack" align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0;background-color:#fff;color:#000;width:600px" width="600"><tbody><tr><td class="column column-1" width="100%" 
style="mso-table-lspace:0;mso-table-rspace:0;font-weight:400;text-align:left;padding-left:15px;padding-right:15px;vertical-align:top;border-top:0;border-right:0;border-bottom:0;border-left:0"><table class="image_block block-1" width="100%" border="0" cellpadding="0" cellspacing="0" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0"><tr><td class="pad" style="padding-bottom:15px;padding-top:15px;width:100%;padding-right:0;padding-left:0"><div class="alignment" align="center" 
style="line-height:10px"><img src="https://userimg-assets.customeriomail.com/images/client-env-130244/1672229401114_bf6f38add70cda9d60a2bdb92a92eab6_jiouxj%25201_01GNCA7D03JX85CJMAZFP37R16.png" style="display:block;height:auto;border:0;width:171px;max-width:100%" width="171"></div></td></tr></table><table class="divider_block block-2" width="100%" border="0" cellpadding="0" cellspacing="0" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0"><tr><td class="pad"><div 
class="alignment" align="center"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" style="mso-table-lspace:0;mso-table-rspace:0"><tr><td class="divider_inner" style="font-size:1px;line-height:1px;border-top:1px solid #d9d9d9"><span>&#8202;</span></td></tr></table></div></td></tr></table></td></tr></tbody></table></td></tr></tbody></table><table class="row row-2" align="center" width="100%" border="0" cellpadding="0" cellspacing="0" role="presentation" 
style="mso-table-lspace:0;mso-table-rspace:0;background-color:#fcfcfd"><tbody><tr><td><table class="row-content stack" align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0;color:#000;width:600px" width="600"><tbody><tr><td class="column column-1" width="100%" style="mso-table-lspace:0;mso-table-rspace:0;font-weight:400;text-align:left;vertical-align:top;border-top:0;border-right:0;border-bottom:0;border-left:0"><table 
class="image_block block-1" width="100%" border="0" cellpadding="0" cellspacing="0" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0"><tr><td class="pad" style="padding-bottom:24px;padding-top:24px;width:100%;padding-right:0;padding-left:0"><div class="alignment" align="center" style="line-height:10px"><img src="https://userimg-assets.customeriomail.com/images/client-env-130244/1681999609203_header-tagged_01GYFFTFVMRN5HKXDR99E5Z4VE.png" 
style="display:block;height:auto;border:0;width:300px;max-width:100%" width="300"></div></td></tr></table><table class="heading_block block-2" width="100%" border="0" cellpadding="0" cellspacing="0" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0"><tr><td class="pad" style="padding-bottom:30px;padding-left:60px;padding-right:60px;padding-top:15px;text-align:center;width:100%"><h1 
style="margin:0;color:#23262f;direction:ltr;font-family:Arial,Helvetica Neue,Helvetica,sans-serif;font-size:28px;font-weight:700;letter-spacing:normal;line-height:120%;text-align:center;margin-top:0;margin-bottom:0"><span class="tinyMce-placeholder">{{name}} {{subject}}.</span></h1></td></tr></table></td></tr></tbody></table></td></tr></tbody></table><table class="row row-3" align="center" width="100%" border="0" cellpadding="0" cellspacing="0" role="presentation" 
style="mso-table-lspace:0;mso-table-rspace:0;background-color:#fcfcfd"><tbody><tr><td><table class="row-content stack" align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0;background-color:#fff;border-bottom:0 solid #e6e8ec;border-left:1px solid #e6e8ec;border-radius:20px 20px 0 0;border-right:1px solid #e6e8ec;border-top:1px solid #e6e8ec;color:#000;width:600px" width="600"><tbody><tr><td class="column column-1" 
width="16.666666666666668%" style="mso-table-lspace:0;mso-table-rspace:0;font-weight:400;text-align:left;padding-left:15px;padding-right:15px;padding-top:5px;vertical-align:top;border-top:0;border-right:0;border-bottom:0;border-left:0"><table class="image_block block-1" width="100%" border="0" cellpadding="0" cellspacing="0" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0"><tr><td class="pad" style="padding-left:10px;padding-right:10px;padding-top:10px;width:100%"><div 
class="alignment" align="center" style="line-height:10px"><img src="{{photoUrl}}" style="display:block;height:auto;border:0;width:50px;max-width:100%" width="50"></div></td></tr></table></td><td class="column column-2" width="83.33333333333333%" style="mso-table-lspace:0;mso-table-rspace:0;font-weight:400;text-align:left;padding-bottom:5px;padding-top:5px;vertical-align:top;border-top:0;border-right:0;border-bottom:0;border-left:0"><table class="heading_block block-1" width="100%" 
border="0" cellpadding="0" cellspacing="0" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0"><tr><td class="pad" style="padding-bottom:5px;padding-top:20px;text-align:center;width:100%"><h2 style="margin:0;color:#141416;direction:ltr;font-family:Arial,Helvetica Neue,Helvetica,sans-serif;font-size:20px;font-weight:700;letter-spacing:normal;line-height:120%;text-align:left;margin-top:0;margin-bottom:0"><span class="tinyMce-placeholder">{{messageFromName}}</span></h2></td>
</tr></table></td></tr></tbody></table></td></tr></tbody></table><table class="row row-4" align="center" width="100%" border="0" cellpadding="0" cellspacing="0" role="presentation" style="mso-table-lspace:0;mso-table-rspace:0;background-color:#fcfcfd"><tbody><tr><td><table class="row-content stack" align="center" borde...

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Custom HTMLComments Webhooks